Change Management Consultant

Change Management Consultant

Zennify is looking for a qualified candidate to join their team as a Change Management Consultant! The Change Management Consultant will serve as the change agent and advocate responsible for working with Client stakeholders and users, and Zennify project teams, to lead and be an advocate through change initiatives, such as increasing employee adoption and usage of new systems and business processes.

Primary Responsibilities

• Lead one or more work streams on the different components of OCM activities (change management, organizational alignment, communications, and training)
• Work with Project Team and Client Stakeholders to apply behavioral tools to assess the impact of change on organizations, using assessments of organizational culture, performance and readiness for change
• Utilize an incremental change approach to create potential solutions, including change deliverables
• Provide oversight and guidance to client training & knowledge transfer
• Develop Change Management requirements and strategies
• Define activities to support change and transition initiatives
• Create sponsor roadmaps, coaching plans, training plans, and resistance management plans
• Create communication plans, tools and supportive resources for initial change rollout and continued success
• Collaborate with teams to execute and deliver all training sessions related to change
• Other duties and projects as assigned

Required Qualifications

• A minimum of 5 years of experience driving change management in a SaaS based client environment
• Project management experience
• Expert knowledge of change management principles, methodologies and tools
• Thorough knowledge applying the ADKAR model to change management efforts
• Must have experience working in a consulting firm delivering enterprise level software solutions
• Strong understanding of Agile methodologies
• Ability to influence others and move toward a common vision or goal
• Understanding of how people go through a change and the change process
• Exceptional communication skills, both written and verbal
• Excellent active listening skills
• Ability to clearly articulate messages to a variety of audiences
• Flexible and adaptable; able to work in ambiguous situations
• Ability to prioritize and handle multiple projects to meet deadlines with minimal supervision
• High level of comfort level communicating with senior management and senior level client stakeholders
• High energy, positive attitude, self-starter, and independent thinker
• Outstanding interpersonal skills with high degree of EQ
• Bachelor's degree preferred
• Ability to meet travel requirements, when applicable (up to 25% travel projected)

Qualities of the Ideal Candidate

• Consulting experience is strongly preferred
• Prosci Change Management Certification preferred but not required
• Has Salesforce knowledge with the intention of obtaining SFDC Admin Certification within 6 months
• Thrives in a team-based, high energy and fast-paced environment
• Service-oriented and innately driven to produce outstanding customer satisfaction and results
• Enjoys discovering, learning about and implementing new technologies
• Analytical and able to logically and methodically work through problems
• Strong aptitude for prioritization and multitasking in a deadline-driven environment
• Possess a sense of urgency with strong organizational and follow-up skills