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Senior Salesforce Consultant

San Francisco, CA

Benefits Offered
Work/life balance
100% health vision and dental coverage
Life insurance
401(k) with matching
Paternity/maternity leave
Continuous education
Casual dress code
Snacks/beverages
Company outings
Unlimited PTO
Flexible hours
PAC-MAN arcade game
Pet friendly
Green office

Senior Salesforce Consultant

Zennify is looking for a qualified candidate to join their team as a Senior Salesforce Consultant. This candidate will be responsible for managing strategic engagements with clients, including designing and delivering scalable solutions using Salesforce.com and other cloud-based technologies. The candidate will work with a team to implement mid and large-scale customer projects encompassing process analysis & design, system requirements & configuration, change management, training and deployment.

Clients range from local, small and mid-sized companies to multi-national enterprise corporations and state and federal agencies.

Primary Responsibilities

Responsibilities

  • Lead delivery teams to execute all project implementation phases including project planning, requirements gathering, solution design, development, system and user testing, deployment, training and post go live support
  • Manage customer relationships and day-to-day interactions & escalations
  • Oversee process driven customer conversations and workshops related to sales processes, customer service, marketing automation and operational processes
  • Define project short and long-term goals, identify success criteria, and coordinate client and delivery resource roles and responsibilities
  • Drive delivery teams to produce on­-time, high quality, scalable and suitable services and deliverables
  • Contribute to pre-sales customer scoping sessions with the Business Development Team & assist with project proposal development
  • Contribute to a collaborative team environment by encouraging and leading solution brainstorming, internal knowledge sharing and skill development


Qualities of the Ideal Candidate

  • Thrives in a team-based, high energy and fast-paced environment
  • Service-oriented and innately driven to produce outstanding customer satisfaction and results
  • Enjoys discovering, learning about and implementing new technologies
  • Analytical and prone to logically and methodically work through problems
  • Strong aptitude for prioritization and multi-tasking in a deadline-driven environment
  • A positive demeanor with exceptional interpersonal skills with respect to internal and external interactions and relationships
  • A desire to proactively contribute to, and enhance, team outputs
  • Ability to meet travel requirements, when applicable (no more than 20% travel expected)


Required Skills and Experience

  • At least four years of experience in a professional, relationship-based, customer-facing role
  • At least two years of project management experience deploying technical solutions for customers while leading a team and effectively communicating with all stakeholders
  • Excellent communication skills, both verbal and written, with the ability to clearly articulate complex messages and requirements


Preferred Skills and Experience

  • Salesforce.com Development and/or Administrator experience
  • Salesforce.com certifications
  • Enterprise-level project experience with executive-level client interactions
  • Strong command of project management concepts, theories and methods
  • Bachelor’s degree in information technology or a business-related field