Sr. Engagement Manager

Full-Time

Sr. Engagement Manager

Zennify is looking to hire a Sr. Engagement Manager to serve as a leader, coach, and mentor within our implementation project teams. This is a permanent, remote, full-time position, salaried with benefits. Sacramento area preferred. Sponsorship and third-party candidates are not being considered at this time.

Primary Responsibilities

• Lead project teams to execute all project implementation phases including project planning, requirements gathering, solution design, development, system and user testing, deployment, training and post go-live support

• Provide project teams with best practices based on experience as well as current Zennify standards
• May act as a liaison between partners, clients and technical teams
• Be the first level of escalation for external client and project team
• Lead process-driven customer conversations and workshops related to sales processes, customer service, marketing automation, and operational processes and any other process as necessary to support the client
• Effectively translate customer needs into functional and/or technical, well-organized, documented project requirements and/or user stories as needed to support a successful project outcome
• Effectively translate and communicate customer requirements and/or user stories into solutions that enable the customer to achieve its goals as needed to support a successful project outcome
• Ensure all necessary project deliverables are completed using Zennify standards
• Complete and maintain all project management deliverables using Zennify standards
• Work within a team to produce on-time, high quality, scalable and suitable services and deliverables
• Contribute to a collaborative team environment by encouraging and leading solution brainstorming, internal knowledge sharing and skill development
• Participate in design, development, testing and documentation of scalable, high-quality business solutions on the Salesforce.com platform optimizing declarative functionality as needed to support a successful project outcome
• Recommend alternate approaches and analyze impacts and facilitate sizing estimate process
• Facilitate client requirements and design sessions
• Conduct unit, integration, and performance testing and work closely with users for user acceptance testing as needed to support a successful project outcome
• Analyzing and mitigate bugs and issues as needed to support a successful project outcome
• Participate in design and code reviews
• Support release planning and deployment
• Provide client training support
• Manage customer relationships and day-to-day interactions & escalations
• Define project short and long-term goals, identify success criteria, and coordinate client and delivery resource roles and responsibilities
• Drive delivery teams to produce on-time, high quality, scalable and suitable services and deliverables
• Contribute to pre-sales customer scoping sessions with the Sales Team as necessary

Project Oversight

• Serve as second level of escalation after Project Lead
• Support the Project Lead to ensure adherence to Zennify standards and expectations through all project phases
• Support the Project Lead to identify, troubleshoot, and resolve risks to the project
• Support the Project Lead to manage forecasting, budget tracking, invoicing, and team performance
• Support the Project Lead in identifying new opportunities, value-add services and future project phases
• Monitor various project status indicators, both internal and client-facing, and communicate critical updates to Delivery Management
• Participate in, and possibly facilitate, conversations with project Executive Sponsors or other key conversations, (Kick-Off, Project Close-Out, etc.)
• Provide project updates to Salesforce AE’s as facilitated by the Sales Team
• Collaborate with other SEM’s to identify common concerns, areas for improvement, best practices, and lessons learned across projet
• Participate in information gathering, feedback sessions, and review sessions to define Zennify project standards

Preferred Qualifications

• One or more of the following Salesforce Certifications: Sales Cloud Consultant, Service Cloud Consultant, Community Cloud Consultant, Financial Services Cloud Accreditation
• Strong Financial Services, Banking, Mortgage, Insurance or other relevant sub-verticals background

Required Skills & Experience

• 5+ years working within a Consultant Role or a customer-facing role in an advisory capacity
• Salesforce.com Administrator certification
• At least two years of project management experience deploying technical solutions for customers while leading a team and effectively communicating with all stakeholders
• Understanding of Agile and Waterfalls methodology
• Familiarity with cloud based, enterprise level packaged applications
• Proven success in contributing to a team-oriented environment
• Understanding of Agile application development
• Practical and applied knowledge of software development best practices such as requirement tracking/documentation and code reviews
• Excellent communication skills, both verbal and written, with the ability to clearly articulate and document complex messages and requirements, including User Story creation and refinement
• Strong aptitude for prioritization and multitasking in a deadline driven environment
• Must be eligible to work in the United States. Zennify does not provide Visa Sponsorships.

Qualities of the Ideal Candidate

• Thrives in a team-based, high energy and fast-paced environment.
• Service-oriented and innately driven to produce outstanding customer satisfaction and results
• Detail-oriented individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies.
• Enjoys discovering, learning about and implementing new technologies
• Analytical and prone to logically and methodically work through problems
• Strong aptitude for prioritization and multitasking in a deadline-driven environment.
• Possess a sense of urgency with strong organizational and follow-up skills.
• Ability to develop relationships with new people in a professional environment and represent Zennify at industry events.
• A team player with a positive demeanor with exceptional interpersonal skills with respect to internal and external interactions and relationships.
• Ability to meet travel requirements, when applicable (up to 30% travel projected).
• Can exercise independent judgement and can take the lead role on mid-level to enterprise client projects, with little to no direction.
• A desire to proactively contribute to, and enhance, team outputs.
• Experience working in Financial Services, Banking, Mortgage, Insurance or other relevant sub-verticals.
• Working knowledge of integration software such as MuleSoft, Jitterbit or Informatica.