CRM, KYC, AML, CLM… Not just alphabet soup! These acronyms pack a punch when it comes to transforming your business. Ready to see how integrating CRM and KYC can boost client experiences and streamline compliance? Let’s dive in!
Our COO, Michael Rouleau, recently sat down with financial services experts, Andrew Brandman, Chief Customer Officer at Fenergo, and Amir Madjlessi, Managing Director, Banking Industry Advisor at Salesforce, to discuss one of the most critical challenges in financial services: the complexity and inefficiency of integrating Know Your Customer (KYC) processes with Customer Relationship Management (CRM) systems. Their conversation highlighted how streamlining these systems can significantly enhance the client experience by reducing lengthy onboarding times while ensuring full regulatory compliance.