UTILITIES

Engineering modern engagement for utilities

Modernize infrastructure, connect systems, and deliver the personalized, real-time communication today’s customers expect—powered by Salesforce and Twilio.

Trusted by the best in utilities

Utilities face growing pressure

Aging infrastructure, customer expectations, and the transition to clean energy are increasing pressure.

Stay ahead of grid disruptions

We help you cultivate real-time data, predictive insights, and faster responses—powered by modern platforms and deep operational expertise.

CLIENTS

Outcomes guaranteed

Driving real impact for utilities

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71%

reduction in case closure times

350%

improvement in data completeness

70%

faster reporting

Our implementation of Databricks has been a game-changer. It aligns perfectly with our mission to empower entrepreneurial advisors with cutting-edge technology and clean data.

Cat Davies

Chief Executive Officer, Innovayte

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Faster action through unified data

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For Providers

Unified customer view

Combine data from billing systems, IoT devices, and support channels in Salesforce. Power AI-driven personalization at scale.

Omnichannel engagement

Use Twilio and Salesforce Marketing Cloud to automate alerts, notifications, and proactive updates via SMS, voice, and web.

Streamlined field operations

Use predictive data and AI to route technicians, manage incidents, and reduce resolution times—while keeping customers informed.

For Distributors

Predict and prevent failures

Leverage AI and predictive analytics with Databricks to identify and address issues before they impact service.

Efficient asset management

Monitor and maintain infrastructure in real-time, improving grid performance and extending asset lifespans.

Strengthen resilience

Use advanced analytics to manage demand spikes, prepare for extreme weather, and ensure uninterrupted service delivery.

ACCELERATORS

Pre-built solutions to accelerate outcomes

Live in 2–4 weeks

Twilio Flex Kickstarter

Fast-track to a modern contact center

Omnichannel Contact Center
Rapid Deployment
Scalable Flex Foundation

Deploy a production-ready Twilio Flex instance with prebuilt IVRs, routing, and SSO.

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Boost outreach up to 2.5x

Twilio Power Dialer

Intelligent outbound calling at scale

Automated Outreach
Sales Acceleration
CRM Integration

Automate outbound dialing, smart call dispositions, and follow-ups. Integrated with your CRM for real-time visibility, reporting, and agent productivity gains.

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+30% agent efficiency

Twilio AI Assistant

Conversational AI for modern contact centers

Generative AI
Omnichannel Automation
Voice + Messaging

Deliver real-time, intelligent self-service across voice, chat, SMS, WhatsApp, and more. Configured directly in Twilio Flex to streamline interactions, extract key data, and escalate seamlessly to human agents.

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Save 4 weeks

API Utility Accelerator

Connect Salesforce to any REST API—no code required

Real-Time Integration
No-Code Automation
External Data Access

Empower admins to create real-time and on-demand API integrations with external systems using a fully declarative, configurable Salesforce-native utility.

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