Turn customer moments into momentum
We design, build, and optimize omnichannel communication strategies using Twilio, Salesforce, and AI. So every message moves your business forward.
Smart communication for complex industries
In regulated industries, one-size-fits-none.
We design engagement that fits your data, channels, and regulation, and works with the systems you already use.
Voice, SMS, chat, WhatsApp, email delivered through Twilio Flex or embedded in Salesforce.
Use Salesforce and Data Cloud to power real-time, relevant customer experiences.
Route, respond, and resolve faster with intelligent workflows built around your data.
Support authentication, consent, and communication governance with confidence.
This collaboration set a new standard for our customer engagement, with a 25% reduction in operational costs and improved satisfaction scores for our customer service.
Customer Experience Manager EMEA
Built for the moments that matter
From re-engagement to real-time personalization, these offerings help you connect faster, respond smarter, and deliver outcomes your teams can feel.
Omnichannel engagement powered by FSC & Twilio Flex
- Disconnected customer data across systems
- Limited personalization in customer interactions
- Inefficient agent workflows
- Compliance and security concerns in communications
- Seamless integration of Salesforce FSC with Twilio Flex
- Real-time access to unified customer profiles
- Personalized, omnichannel communication (voice, SMS, chat, email)
Cut through the hype and get a real plan for AI that fits your business
- No defined AI use case
- Pressure to “do something with AI” without a clear path
- Gaps in governance, security, or compliance
- AI opportunity map tailored to your organization
- Prioritization framework with scoring for feasibility, risk, and ROI
- One fully developed use case with objectives, architecture, and data needs
- Executive-ready summary deck with business case and recommended next steps
Activate real-time customer data in Marketing Cloud.
- Fragmented data across channels
- Static segmentation and batch campaigns
- Poor personalization at scale
- No real-time customer insights
- Manual marketing workflows
- Unified customer profiles with Data Cloud
- Real-time segmentation and audience activation
- Personalized journeys in Marketing Cloud
- Integrated campaign performance data
- Improved speed-to-market for campaigns
Our customer engagement offerings expand far beyond these. Reach out for more information.
Experts in engagement that performs
Our team brings deep experience in communication platforms, real-time data, and AI. We build solutions that work for your team, your customers, and your industry.
Sr. Director, Strategic Architecture
Mike brings over a decade of technology leadership to his role, blending deep expertise in cloud-native architecture and scalable software design. As a senior technology leader, he helps organizations align technical innovation with business strategy to deliver impactful, future-ready solutions.
He thrives on mentoring teams, streamlining complex systems, and leading with a product-minded approach. Known for bridging gaps between vision and execution, Mike ensures technology drives measurable results.
Outside of work, he enjoys spending time with his family and reading good books, always learning, always growing.
Principal Consultant, Marketing Cloud
Sean brings 12+ years of experience in IT and over 100 Salesforce projects, with a specialty in Salesforce Marketing Cloud. He’s known for blending technical depth with a strong consulting presence—helping clients solve the right problems, the right way.
His background spans industries from hospitality and entertainment to banking and retail. Whether untangling broken implementations or leading digital transformation, Sean’s approach is consistent: build scalable solutions, act with intention, and earn trust.
As a member of the Salesforce Marketing Cloud Partner Advisory Board, Sean shares insights that shape the future of the platform. Off-project, he’s focused on mentoring the next generation of consultants and elevating the craft of client service.
Associate Principal Consultant
With 20+ years of IT and financial services experience, Nicollette specializes in nCino and Salesforce solutions for banks and credit unions. She focuses on loan origination, account opening, and process improvement—bringing structure, clarity, and empathy to every project.
Nicolette’s path to tech started with a broken computer and a determination to figure it out herself. Since then, she’s run her own repair business, led system implementations, and served as the sole nCino admin for 220 users. She’s a 5x nCino Community Champion, a Zennify Trusted Advisor award winner, and an advocate for mentorship and inclusion in tech.
Outside of work, Nicolette volunteers with the Butte Diaper Bank, enjoys time with her family, and brings her passion for people into every space she’s part of.
CTO & General Manager, Digital Engineering
Mark brings 20+ years of strategic technology leadership to Zennify, with deep expertise in building scalable programs that deliver data, API, and AI-driven outcomes. As former CEO of Terazo, now part of Zennify, he leads the firm’s Digital Engineering team with a people-first mindset and a passion for innovation.
Mark’s approach centers on sustainable transformation—where process enables people, and technology amplifies results. He believes we’re in the early days of the AI revolution and is focused on helping organizations prepare with purpose.
Off the clock, Mark spends time with his family, often racing sailboats or exploring new places together.
ACCELERATORS
Your shortcut to smarter engagement
