Twilio Flex Kickstarter
Deploy a production-ready Twilio Flex instance with prebuilt IVRs, routing, and SSO.
What it is
The Twilio Flex Kickstarter rapidly deploys a cloud-native contact center built on the Flex platform. In just weeks, you get voice and SMS, a right-sized IVR, context-driven routing, enterprise SSO, and access to Flex Insights for real-time reporting and analytics—all within a unified, omnichannel agent experience.
Start with proven Flex features, including activity filtering, task details, caller ID, and supervisor monitoring . This gives you a fast, stable foundation for future digital channels and automation.
Time to production
Go live in weeks, not months. Starts serving customers on a modern platform without delay
Customer experience
Callers reach the right team through clear IVRs and routing rules. Wait times drop. Handoffs improve.
Secure, scalable foundation
SSO strengthens access control. The Flex setup supports new channels, automation, and future upgrades without rework.
Integrations (Delivering a single pane of glass experience)
- Salesforce via iframe
- CRM platforms
- Custom Integration also available with additional fees
What you get
- Production-ready Flex instance
- Voice and SMS channels
- IVR aligned with selected size
- Routing and queue setup
- Tested plug-ins informed by best practices
- SSO configuration
- Guidance for next-phase enhancements
- Access to our extensive pre-built feature library for additional flexibility
Get value fast
Move from planning to production in weeks and build your contact center on a stable, scalable foundation.
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