Cloud-based contact centers are the modern standard for customer outreach. They’ve grown 94% in six years, and help companies improve agent productivity, integrate data, and decrease costs compared to legacy solutions.
The benefits of a cloud-based contact center are well-documented. However, this form of customer contact can also come with a powerful downside: long implementation times. With competing priorities like business operations and product development, many companies struggle to plan for and build a modern cloud contact center that delivers customers’ desired multi-channel communications.
To solve the challenge of implementing better customer outreach without compromising productivity, one organization found a partner that made all the difference.