Eastern Bank and nCino announced an expanded partnership to deliver a connected lending experience across commercial, consumer, and mortgage products. The bank selected nCino’s Consumer Banking and Mortgage solutions to complement its existing Commercial Banking Solution and create a unified experience for customers and colleagues.
"When we saw the tangible results nCino delivered for our commercial business – faster processing, improved customer satisfaction, more efficient operations – growing the relationship to other areas became a logical step to consider," said Donald Westermann, Executive Vice President, Chief Information Officer of Eastern Bank.
"The more convenient and valuable experience for our customers and colleagues made expanding to Consumer and Mortgage an obvious strategic choice. Meeting our customers with solutions that work best for them is our focus and we look forward to serving them via a holistic solution, whether they need a commercial line of credit, a home mortgage, or a personal loan – all from the same industry leading platform."
This expansion brings everything onto a single, integrated platform. By connecting the platforms and customer data across product lines, Eastern Bank aims to enhance convenience and avoid friction points that previously required customers to navigate different systems for different loan types.
Zennify will deliver the Consumer Banking and Mortgage implementations.
Read the full press release from nCino to learn more about the announcement.
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