Integrated customer engagement: Zennify & Twilio improve customer experiences at scale

Terazo Team

As mentioned in Twilio’s most recent earnings report, Terazo, and Twilio continue to rack up customer wins that move the needle on modern customer engagement. Twilio has earned its reputation as the digital engagement partner of choice for more than 300,000 organizations worldwide. Since Twilio invested in Terazo in 2021, Terazo has helped over 200 customers implement Twilio quickly and efficiently.

As mentioned in Twilio’s earnings report under Representative Customers Wins from Q1, Terazo accelerated the Twilio Flex onboarding process for Spotnana, a travel platform that is revolutionizing the outdated infrastructure of the travel industry. Their travel-as-a-service platform allows consumers to book travel experiences and manage complete trips online, from initial booking to travel back home.

Summary of a multi-year Twilio Flex contract with Spotnana, highlighting its use of Flex to modernize travel industry CX operations with support from Twilio and Terazo.

Spotnana chose Twilio Flex for its well-known customization capabilities, allowing the travel pioneer to communicate more easily with their customers while gathering the data they need to make fast, educated decisions. Spotnana also enjoyed the capability of Twilio Flex to seamlessly integrate with Snowflake, their current data cloud provider. This integration made it even easier for Spotnana to navigate its own data within the Flex platform, reviewing valuable performance data from operators within a single pane of glass.

As a Twilio Gold Consulting Partner, Zennify (formally Terazo) is the integration partner of choice for customers who seek to leverage Twilio’s cutting-edge technology. Our expertise in integration and automation services helps integrate Twilio’s products, services, and processes faster across your entire organization.

This collaboration allows organizations to leverage Twilio’s platform, combined with Zennify’s expertise in integration and automation services. Together, we deliver seamless customer experiences through omnichannel platforms, AI-powered chatbots, and cloud-based contact centers like Twilio Flex.

From implementation to communication in days

We build upon Twilio’s suite of contact center, customer engagement, and communications software to create customized solutions on an accelerated timeline. Our Flex Kickstarter aligns seamlessly with Twilio Flex clients, enabling companies to unlock the full potential of Twilio Flex in just weeks.

Our partnership with Twilio has already yielded impressive results. We’ve connected over 590,000 Maryland citizens with 24/7 mental health support via web, phone, text, or chat channels. We’ve collaborated on COVID-19 vaccine outreach and delivery solutions, leveraging Twilio’s product suite to automate health notices, appointment coordination, and scalable communications. We’ve helped a venture non-profit improve agent productivity by 30% and fully onboard Twilio Flex in 10 short days.

With our expertise and Twilio’s naturally powerful customer communication platform, businesses can expect to personalize each customer interaction fully. Our continued partnership streamlines communications and drives customer satisfaction and loyalty.

Zennify continues to drastically reduce the time it takes to use for satisfied Twilio Flex clients. Connect with our team if you’re ready to unleash the power of Twilio Flex on a uniquely accelerated timeline. We have more Twilio-certified engineers than any other solutions integrator, making Zennify the integration partner of choice for organizations considering upgrading their customer communication methods.

Whether you’re onboarding customer engagement tools for the first time, or you’re migrating from an on-premises contact center solution to the cloud, Zennify is ready to serve your Twilio integration needs. Our bespoke Twilio-centric platforms power your communications and engagement strategy and help you deliver seamless customer experiences — all on your time.