Proactive, not reactive: power dialing for transactional service teams

A 25-minute live walkthrough of the Voice Power Dialer built on Twilio Flex, tailored for high-volume transactional service teams.

Jun 1

Jun 1, 2026

3:00 pm

3:30 pm

Virtual | CEST

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Think order confirmations, updates, simple support, not complex troubleshooting.

Every second of handle time matters in transactional service. A Power Dialer on Twilio Flex automates the pacing so your agents move through outbound queues faster, shifting your service model from reactive to proactive. Past implementations have doubled contact rates per agent.

What we’ll cover:

Order and appointment confirmations: automated or agent-assisted calls to confirm bookings, deliveries, or reservations, often with voicemail automation, reducing no-shows and failed deliveries
Proactive customer notifications: outbound calls for status updates (shipping delays, outages, renewals) that can be triggered by system events, shifting service from reactive to proactive
Simple issue resolution (outbound follow-up): calling customers to resolve tickets that don't require inbound waiting ("We fixed your issue, just confirming"), improving CSAT without increasing inbound volume
Upsell and cross-sell during service interactions: outbound calls tied to lifecycle events (renewals, upgrades), often scripted and lightweight, turning service teams into revenue contributors

Details:

Date: June 1st, 2026
Time: 15:00 CEST
Duration: 25 minutes
Format: Live walkthrough and Q&A

Meet the experts

Maximilian Deuber

Portfolio Lead EMEA

Fredi Hein

New Business Account Executive, Twilio