Twilio-Salesforce CTI Migration
Salesforce retires Open CTI on February 28, 2028. Zennify moves your Twilio Flex integration onto Salesforce’s new Partner Contact Center , keeping your routing and omnichannel setup intact while opening the door to AI capabilities Open CTI never supported.
-p-130x130q80.png){kind=logo}
What it is
Open CTI, the API your Flex integration runs on, is in maintenance mode and retires. Zennify migrates you to Twilio's new native connector before that window closes, preserving your existing routing and configuration instead of rebuilding it.
The clock's already running
No guaranteed support past 2028. Enterprise migrations take time, so early evaluation means more options.
No re-platforming
Existing routing and omnichannel setup carry forward.
New capabilities unlocked
Real-time transcription, Next Best Action, and Agentforce AI, none possible on Open CTI.
Integrations
- Twilio Flex
- Twilio's native Salesforce connector
- Salesforce Partner Contact Center, Agentforce
What you get
- Open CTI dependency and Flex configuration assessment
- Migration plan and timeline
- Native connector implementation
- Cutover plan with rollback safeguards
- Agent enablement and go-live support
Still on Open CTI?
2027 is the last window to migrate on your terms. After that, it's on Salesforce's.
Related accelerators
.png){kind=logo}
Enable WhatsApp messaging in Journey Builder
Launch WhatsApp campaigns directly from Salesforce Marketing Cloud Journey Builder using Twilio’s WhatsApp messaging platform. Add a high-engagement channel to existing customer journeys without building custom integrations.
Conversational AI for modern contact centers
Deliver real-time intelligent self service across voice, chat, email, SMS/RCS, WhatsApp, and more. Configured directly in Twilio Flex to streamline interactions, extract key data, and escalate seamlessly to human agents.